Title: Associate Director, Patient Education & Outreach
Reports to: Director of Content & Education
Location: Remote during COVID-19 with transition to office in Brookline, MA when safe
Hours: Full-time salaried position with comprehensive benefits

The Associate Director of Patient Education & Outreach is responsible for developing all patient-facing content for NATF’s primary communication channels, including our website, print materials, and social media. 

Key Responsibilities

  • Develop all patient/consumer content across NATF’s online and print platforms. This content includes:
    • Articles on the NATF website
    • Patient information packets
    • The Beat, NATF’s bimonthly patient newsletter
    • The Patient Pulse, NATF’s monthly webinar 
    • Ask the Expert, NATF’s live quarterly Q&A forum
    • Comprehensive patient education initiatives/campaigns
  • Identify gaps in consumer/patient information offerings
  • Collaborate with clinicians, patients, and external partners/consultants on content development and special projects
  • Review patient-facing content on an ongoing basis to ensure quality, accuracy, readability, and cultural appropriateness of content and design
  • Ensure that consumer/patient information is consistent with medical evidence base (e.g., clinical practice guidelines, consensus statements, position statements, and policies)
  • Work with marketing staff to develop compelling copy for patient-facing social media and email outreach
  • Organize in-person patient support groups (monthly)
  • Provide on-site support at fundraising and educational events as needed
  • Provide support to the Executive Director as needed, particularly around grant writing and submission

Job Requirements

  • Bachelor’s Degree in communications, health/medical communication, or healthcare/science-related field
  • 3-5 years of prior health writing experience; nonprofit experience a plus
  • Strong written and oral communication skills across print and digital platforms
  • Knowledge of medical terminology/concepts and ability to accurately translate concepts into understandable and effective consumer/patient information
    • Plain-language writing experience required
    • Familiarity with accessibility and cultural issues a plus, along with knowledge of issues related to thrombosis and related cardiovascular diseases, healthcare education, and patient advocacy 
  • Working knowledge of digital communication tools, including WordPress or similar content management systems, as well as social media platforms
  • Proficiency in Microsoft Office and Zoom required
  • Some travel required (post-COVID)
  • Empathy for patients with chronic illnesses

Additional Skills and Abilities 

  • Excellent interpersonal skills and comfort working with clinicians and subject matter experts
  • Self-starter who can work independently with minimal supervision
  • Attention to detail and accuracy
  • Demonstrated ability to use independent judgment, tact, and discretion
  • Ability to work collaboratively with a wide variety of partners
If interested, please contact Aviva Schwartz at aschwartz@natfonline.org