Title: Associate Director, Patient Education & Outreach
Reports to: Director of Content & Education
Location: NATF’s office is located in Brookline, Massachusetts, near the Longwood Medical Area. This candidate may work remotely but must live in New England as occasional travel to our office in Brookline, MA will be required.
Hours: Full-time salaried position with comprehensive benefits

The Associate Director of Patient Education & Outreach is responsible for developing all patient-facing content for NATF’s primary communication channels, including our website, print materials, and social media. 

Key Responsibilities

  • Develop all patient/consumer content across NATF’s online and print platforms. This content includes:
    • Articles on the NATF website
    • Patient information packets
    • The Beat, NATF’s bimonthly patient newsletter
    • The Patient Pulse, NATF’s monthly webinar 
    • Ask the Expert, NATF’s live quarterly Q&A forum
    • Comprehensive patient education initiatives/campaigns
  • Identify gaps in consumer/patient information offerings
  • Collaborate with clinicians, patients, and external partners/consultants on content development and special projects
  • Review patient-facing content on an ongoing basis to ensure quality, accuracy, readability, and cultural appropriateness of content and design
  • Ensure that consumer/patient information is consistent with medical evidence base (e.g., clinical practice guidelines, consensus statements, position statements, and policies)
  • Work with marketing staff to develop compelling copy for patient-facing social media and email outreach
  • Organize in-person patient support groups (monthly)
  • Provide on-site support at fundraising and educational events as needed
  • Provide support to the Executive Director as needed, particularly around grant writing and submission

Job Requirements

  • Bachelor’s Degree in communications, health/medical communication, or healthcare/science-related field
  • 3-5 years of prior health writing experience; nonprofit experience a plus
  • Strong written and oral communication skills across print and digital platforms
  • Knowledge of medical terminology/concepts and ability to accurately translate concepts into understandable and effective consumer/patient information
    • Plain-language writing experience required
    • Familiarity with accessibility and cultural issues a plus, along with knowledge of issues related to thrombosis and related cardiovascular diseases, healthcare education, and patient advocacy 
  • Working knowledge of digital communication tools, including WordPress or similar content management systems, as well as social media platforms
  • Proficiency in Microsoft Office and Zoom required
  • Some travel required (post-COVID)
  • Empathy for patients with chronic illnesses

Additional Skills and Abilities 

  • Excellent interpersonal skills and comfort working with clinicians and subject matter experts
  • Self-starter who can work independently with minimal supervision
  • Attention to detail and accuracy
  • Demonstrated ability to use independent judgment, tact, and discretion
  • Ability to work collaboratively with a wide variety of partners
If interested, please contact Aviva Schwartz at aschwartz@natfonline.org